Healthcare
Grüns reached a $50 million run rate in its first year on Shopify Plus, with over 90% of revenue from subscriptions and five brands on the platform.
Grüns reached a $50 million run rate in its first year on Shopify Plus, with over 90% of revenue from subscriptions and five brands on the platform.
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AIG reports processing record submission volumes with no added headcount after embedding generative AI in underwriting.
Swiss IT services firm NextLink Group used Odoo to cut contract management time by 93.3% and invoice on time across its subsidiaries.
Managed service provider Interhyve replaced siloed tools with Odoo, linking timesheets, helpdesk and subscriptions to bill in half a day.
US jewelry insurtech BriteCo connected its policies to Shopify so jewelers can offer coverage online and in store at the moment of sale.
Kentucky's Purple Toad Winery moved from NetSuite and QuickBooks to Odoo in six months, automating sale-to-invoice flows across 10,000 invoices a year.
Barossa winery Gibson moved tastings, tours and city dinners onto Shopify, taking 500 reservations in nine months on one customer record.
Napa's HALL Family Wines moved ecommerce, tasting room POS and its wine club onto Shopify Plus in seven months, keeping every member payment token intact.
The fast-casual Mediterranean chain rebuilt its website on Shopify in about 15 weeks, lifting conversion 132% and cutting content updates from days to minutes.
A St. Louis cafe group replaced NetSuite and three accounting tools with Odoo, cutting sales order time by 75% and closing year-end inventory by January 2.
A 14-campus system moved finance, HR and student services onto one Workday platform with mobile self-service.
Interhyve is a managed service provider with more than 25 years of history, headquartered in Geneva and operating offices in Switzerland, India, Australia, Kenya, Congo and Italy. As the business grew from a regional IT services company into a provider supporting SMEs across Europe, Africa, Asia and Australia, the tools it had accumulated along the way began to hold it back.
Over a six-month programme, Interhyve consolidated its sales, project delivery, timesheets, helpdesk, accounting, subscriptions, purchasing, payroll and HR processes onto a single Odoo platform hosted on Odoo.sh. The headline result: invoicing that used to take three to five days now takes half a day, with a 90% reduction in time spent on manual invoicing.
Interhyve provides proactive IT infrastructure management, cybersecurity, cloud solutions and technical support to small and medium-sized businesses. Like most MSPs, its revenue depends on accurately capturing the time engineers spend on client work, routing support requests to the right people, and turning that activity into recurring, correct invoices. With teams spread across several continents, keeping those processes consistent is as much an operational challenge as a technical one.
Before the project, Interhyve's operations were split across several separate tools, alongside Excel spreadsheets and Power Automate flows that stitched them together. Each tool handled part of the picture, but none gave management a complete view. Staff relied on manual workarounds to move information between systems, which slowed daily work and increased the chance of errors.
The effects were most visible in billing. Invoicing and payment follow-up lagged behind service delivery, so the business was doing the work long before it was paid for it. Sales had no CRM at all: leads lived in Excel, with no reliable record of follow-ups or deal status. Reporting was difficult because data was scattered, and leadership could see that the existing stack would not keep up with the company's growing complexity.
Interhyve chose to replace its patchwork of tools with one integrated Odoo environment. The goal was a single source of truth where a confirmed sale flows into a project, engineers log time against it, support tickets land in the right queue, and validated time becomes a monthly invoice without re-keying.
Historical lead data was imported into Odoo CRM, and separate pipelines were mapped for B2B and B2C business. For the first time, the sales team had a structured record of opportunities, follow-ups and status, and confirmed sales now trigger downstream work automatically.
Projects and tasks are created automatically from confirmed sales orders. Engineers record hours by client, rate and type of work, including overtime, and managers approve them in a custom validation screen. Hourly rates are configured at product and customer level, so the right price is applied without manual lookup.
Odoo Helpdesk was set up with dedicated channels for two enterprise clients. Incoming email is routed to the correct team based on subject keywords and sender addresses, and support time is now billable and tied back to sales orders and invoices rather than disappearing into unrecorded effort.
The Subscriptions app generates monthly invoices directly from validated timesheets, connecting delivery and billing in one flow. Accounting sits on the same data, removing the delays that came from reconciling separate systems.
Holiday and contract management moved fully into Odoo alongside payroll. Role-based dashboards give leadership and operations teams real-time views of the business without assembling spreadsheets.
The rollout ran over roughly six months in four phases. It began with discovery and operational mapping, documenting time tracking, billing, sales, CRM, helpdesk, reporting and HR workflows end to end. The second phase consolidated the tools into one Odoo design. The third focused on automation and customisation: data imports, sales-to-project automation, timesheet validation, ticket routing, subscription invoicing and dashboards. The final phase concentrated on adoption, with department-by-department workshops, weekly alignment calls and real-time issue resolution during go-live, followed by ongoing support. Interhyve's CEO described it as the smoothest migration the company had experienced, and noted that the business had not suffered a single downtime since moving to Odoo.sh.
The biggest change is in cash flow and control. Because time is captured, validated and invoiced inside the same system, billing now happens in half a day instead of three to five days. Support work that was previously hard to charge for is now tied to orders and invoices, sales has a proper pipeline, and HR processes are fully digital. Interhyve also reports faster sales velocity, though without published figures.
For any services business, the gap between doing the work and invoicing it is where margin leaks. Linking sales orders, timesheets and subscription billing in one flow is often the single highest-value change.
Interhyve started by documenting its workflows end to end. That groundwork made it possible to consolidate several tools without losing the details that matter to clients and staff.
Workshops by department, weekly check-ins and fast issue resolution during go-live helped make the change stick. A new platform only delivers value when teams actually use it.
Odoo CRM, Odoo Sales, Odoo Project, Odoo Timesheets, Odoo Helpdesk, Odoo Subscriptions, Odoo Accounting, Odoo Payroll, Odoo Purchase, Odoo.sh
This story is compiled by the ONEXT DIGITAL editorial team from public sources and is shared as an industry reference. Interhyve is not an ONEXT DIGITAL client.
Sources: https://www.aktivsoftware.com/case-study/interhyves-success-story-with-odoo-aktiv/
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